Get AI-powered advice on this job and more exclusive features.Direct message the job poster from AVASO Technology SolutionsEmployment Type: Full-timeExperience: 4+ yearsCompany Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services.
We are committed to delivering cutting-edge technology solutions to our clients worldwide.
If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.Position Overview:We are seeking an experienced EUC L2 Engineer to join our team in Sorocaba, São Paulo, Brazil.
The successful candidate will provide technical support, troubleshooting, and IT assistance to end users.
This role requires someone with strong technical skills and a customer-focused approach.Job DescriptionThe EUC L2 Engineer will provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
The Desktop Support Engineer provides Break Fixes, fault diagnosis, and resolution.
Providing fault analysis to customers' various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite.
The ideal candidate should have 4 years of experience in Windows Desktop support.Key Responsibilities:Provide exceptional end-user/customer service when working on Infrastructure and Application Incidents, Request for Changes and Services which have been dispatched for Local Site IT support, whilst maintaining the right balance between customer service and operational excellence.Participate in and/or project manage global, regional, or local pilot and roll-out projects as initiated by the global IT organization.Support the Team in maintaining accurate Stock on site and track of serial numbers under his responsibility.Continuously advise and cooperate with the IT Management to improve and/or innovate (1) the working environment of Site Technology, (2) the way services are being perceived by IT and the business and (3) to increase the value we provide to the business (how to improve services to enable the business to become more productive).Manage the procurement and deployment of new, and the decommissioning of old, site technologies.Provide support to other offices, remotely from the assigned office.Required Skills & Qualifications:Bachelor's degree or equivalent in Computer Science or related field.CompTIA A+, Microsoft Certified Professional (MCP) or better.Minimum of 18 months years of IT experience.Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.Proven analytical, troubleshooting, and problem-solving skills.Proven ability to multitask, effectively determine priorities, and meet SLAs.Excellent communication relationship-building and internal customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Why AVASO Technology?Join a dynamic and innovative team with a global presence.Opportunities for career growth and continuous learning.Competitive salary and benefits package.Work with cutting-edge technologies to shape the future of IT solutions.How to Apply:Ready to take your career to the next level?
Apply now by clicking the "Easy Apply" button or send your resume to ****** or ****** Technology is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustries: IT Services and IT Consulting, IT System Data Services, and Information Services
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