Own our Client’s Onboarding experience end to end! Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.As an International Client Onboarding Vice President within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services for our non-US based clients. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.Job ResponsibilitiesOwn the product implementation and training experience for your assigned clientsMeet and connect with clients through WebEx, Zoom, and other collaborationBuild and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product ManagementManage client and partner expectations and understanding throughout the implementation processExhibit ownership of implementations experience and own client satisfaction resultsWork with partners in Operations and Product Management to streamline processesIdentify instances of business risk and show ownership of issues when they ariseScope client requests and translate business requirements into detailed technical specifications for treasury servicesUse Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repositoryDemonstrate creative problem solving and judgement and be empowered to escalate when necessaryManage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectationsRequired Qualifications, capabilities and skillsComprehensive knowledge of Treasury Services and/or Custom Card productsAn appreciation for being a ‘keeper of our brand’ with 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experiencePrior project management or senior project management experienceExperience in coaching or mentoring employees and proven ability to successfully manage conflictExperience in risk awareness and skills to develop and ensure quality program set upsExcellent verbal, written, interpersonal, presentation, negotiating and organizational skillsStrategic thinking with the ability to manage conflict and adapt to changeDemonstrated team building skills and ability to work in a team environmentAbility to clearly communicate, partner and influence- leading others to a common goalComfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussionsPreferred qualifications, capabilities, and skillsBachelor of Science or Business Administration DegreePMP or other Project management CertificationsAbility to provide quantifiable management reportingPassion for learning new operating models, technologies, and industry trendsLanguage Skills other than English
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