Why Join Us?
* Competitive $20-24K salary
* Great opportunity for career growth in a rapidly expanding industry
* Work remotely for better flexibility
* Join a dynamic, innovative team
We’re seeking an experienced Head of Payments & Customer Support based in Brazil to lead and optimize payment operations and customer service, driving growth and improving strategies for both.
Who Will You Work For?
Our client is an innovative company in sports investment, providing a secure and structured way to invest in football games. They offer daily predictions with a guaranteed profit margin, ensuring reliability and transparency. If a prediction doesn’t go as planned, the initial capital is refunded, showing their commitment to risk management. With a growing global presence, they are redefining the future of sports investment.
Why This Role?
As the Head of Payments & Customer Support, you’ll play a key role in driving growth, optimizing payment processes, and leading a team to enhance customer experience, all while making a direct impact in a dynamic and fast-paced environment.
Key Responsibilities
* Payments Management: Oversee and improve payment processes to ensure smooth and secure transactions.
* Customer Support Leadership: Lead the customer support team to deliver exceptional service, ensuring issues are resolved efficiently.
* Fraud Prevention: Implement and manage effective fraud detection and prevention strategies.
* Process Optimization: Continuously analyse and optimize payment and support workflows.
* Team Management: Recruit, train, and develop a high-performing payments and customer support team.
* Data-Driven Insights: Monitor key metrics and use data to drive operational improvements and enhance performance.
Requirements:
* Fluent in Portuguese (Required) and English (Required).
* Proven experience in payments processing, financial operations, or customer support leadership.
* Strong knowledge of fraud prevention and payment regulations in Brazil.
* Excellent analytical skills and experience using data to inform decision-making.
* Proven ability to lead teams and improve customer experience.
If you have the skills and experience to lead our payments and customer support teams, we’d love to hear from you!
Apply Now!