Being responsible for the processing of analytical operations support services for various areas of the Client. In all related tasks seek to achieve the agreed business objectives. Ensuring the delivery of a high quality service focused on the quality parameters defined by our client, with the aim of satisfying the end customer. Proposing and implementing changes to procedures and controls. Operate the requested services with quality and make the best delivery in the agreed time on the processes associated with their duties and the overall objectives of the team.
Your Role and Responsibilities
You can work on account opening processes or analyze customer complaints in the banking sector.
Required Education
High School Diploma/GED
Preferred Education
Associate's Degree/College Diploma
Required Technical and Professional Expertise
Have an analytical profile to pay attention to details and patterns, show logical and observant thinking to identify points for improvement and development. Good written and spoken communication skills for interfacing with clients. Know how to work as part of a team, seeking a dynamic of cooperation and collaboration.
Graduates or undergraduates in areas such as: Administration, Law, Technology or Engineering and related areas.
Preferred Technical and Professional Experience
Apply communication and organizational skills: communicate effectively and clearly in a multicultural environment. Work to meet deadlines, using organizational skills. Apply knowledge of the client's administrative processes to the delivery of services. Know the Service Level Agreement, measurements, reports, credits and penalties and internal organizational policies and standards applicable to the development of customer support processes.
Apply practical knowledge of the client's administrative strategies to adapt existing internal policies, procedures and results to meet changing client requirements, market conditions or IBM's continuous process improvements.
About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration.
Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Other Relevant Job Details
All our positions are eligible for people with disabilities PwD or rehabilitated.
Job Title: Junior Administrative Process Assistant
Job ID: 5662
City / Township / Village: Hortolandia
State / Province: [State]
Country: [Country]
Work arrangement: Onsite
Area of work: Enterprise Operations
Employment type: Fixed Term (Fixed Term)
Contract type: Fixed Term - Short Term
Position type: Entry Level
No Travel
Company: [Company]
Shift: General (daytime)
Is this role a commissionable/sales incentive based position? [Yes/No]
#J-18808-Ljbffr