Ongoing Bachelor or Associate degree in IT related fields with a proven minimum experience of 6 months on related areas.
- Able to work with a ticketing prioritization systems
- Able to follow a well-defined technical standard operational procedure (SOP)
- Fluent in Portuguese
- Must exhibit good written and read communication skills in English
- It may require to travel locally and/or internationally - 80%
- This position also has a physical component requiring the ability to lift & rack equipment up to 18Kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines
Job summary
Technician will be allocated in the São Paulo state, however will also provide support to other Data Centers locations when required.
**Responsibilities**:
- Decommissioning and processing of legacy hardware out of the data center facilities
- Relocating and moving of large enterprise equipment
- Hard drive/SSD installation, removal and destruction
- Creating/attaching labels and bar codes
- Basic Networking removal/installation and clearing of configurations
- Updating progress through a web ticketing system
- Documenting procedures
- Escalating to senior technicians and management as needed/required
- Work with basic computers components/hardware: HDD/SSD/Flash/Removable storage media, USB/FireWire/E-sata and Ram/CPU/Motherboard/Input-Output devices
- Highly organized and able to follow procedures to accomplish tasks
- Self-starter who is excited about technology
- Familiarity with Data Center or mission critical environment
- Entry-level experience with Linux, Unix or similar OS.