Position Summary:
Essential Duties and Responsibilities:
Duties include, but not limited to:
- Monitor the network issues and outages in accordance with directives and guidelines escalating them based on severity.
- Troubleshoot, implement, and provide configuration of network hardware and monitor and maintain network devices and troubleshoot and identify source problems/issues.
- Analyze functional problems and determine techniques/requirements feasible for expedited solutions.
- Utilize network management tools (Solarwinds) to monitor, evaluate, and report health statistics of WAN/LAN.
- Diagnose, troubleshoot, and restore technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-function devices ("All-in
- Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
- Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble
- Ticket system.
**Requirements**:
**Knowledge and Skills**
- Shall be proficient in the following:
- Performing laptop imaging
- Performing basic IP troubleshooting
- Building user accounts on the domain
- Add and remove computers from a Microsoft domain environment
- Add and assign user accounts to appropriate groups and permissions
- Build exchange mailboxes
- Troubleshoot printers and map shared drives
- Documenting trouble calls and computer/network actions for reporting purposes.
- Must have Security+ and Network+ certifications.
- Must have CCNP certification.
- Must be a U.S. citizen able to obtain and maintain a DoD security clearance.
**Education**
- The minimum level of education required is: High school diploma.
**Desired Requirements**
- 6 years experience in an operational military environment.
**Other Qualifications**
- Ability to deploy OCONUS for extended periods of time.
Company Policy:
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._
- Click below for the "EEO is The Law" and "Pay Transparency Nondiscrimination" supplement posters._-
- MAG provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam-Era Veterans' Readjustment Assistance Act of 1974, and certain state and/or local laws._- or call
(703) 376-8993
._