Job Summary
The IT Coordinator role involves coordinating technical assistance and maintenance for computer and electronic equipment across offices, ensuring seamless operations and minimizing IT-related issues.
Detailed Job Description
* Manage security access through software and cameras, performing registrations and monitoring abnormalities;
* Maintain internal phone extensions as needed, tracking them in a spreadsheet and making changes as required;
* Oversee automation systems (doors, lights, air conditioning), ensuring maintenance is performed by responsible suppliers;
* Provide direct support to employees for technical issues with equipment and software, responding to Level I service tickets across the organization;
* Install electronic and computer equipment as necessary according to manuals;
* Manage the inventory of electronic equipment through a specific spreadsheet, monitoring deliveries, returns, and receipts;
* Report technical problems outside their autonomy to headquarters;
* Configure software and install hardware on laptops, cell phones, iPads, and printers;
* Contact suppliers related to equipment and automation as needed;
* Budget new equipment for office use;
* Maintain the server and network in collaboration with the USA;
* Create and maintain maintenance records for all office equipment;
* Instruct users on the correct use of equipment;
* Maintain security procedures and practices to protect company data from external intrusions and alterations;
* Transport materials to and from external suppliers if necessary;
* Develop and/or adapt access and security procedures following OEA and ISO9001 instructions;
* Create IT procedures based on the policies of headquarters;
* Maintain daily contact with the US IT team;
* Assist the headquarters IT team when necessary;
* Conduct employee training on IT department-related policies and procedures.