This role involves managing relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives. As a dynamic and customer-focused Zonal/City Manager, you will be responsible for maintaining strong client relationships, resolving issues efficiently, and driving business growth.
Key Responsibilities
* Act as the primary point of contact for clients, addressing their needs in a timely and satisfactory manner.
* Manage and resolve customer inquiries and complaints, focusing on delivering exceptional service.
* Build and maintain long-lasting client relationships through effective communication and problem-solving.
* Coordinate with internal teams to ensure seamless service delivery and client satisfaction.
* Handle service requests, follow up on service status, and complete jobs efficiently.
* Provide timely and accurate reports on client interactions, feedback, and concerns to management.
* Identify areas for service improvement based on client feedback.
* Collaborate with the sales team to identify opportunities within the existing client base.
* Meet and exceed client service KPIs, ensuring high client satisfaction.
Requirements
* Proven experience in client servicing, customer support, or team management.
* Strong communication and interpersonal skills.
* Ability to handle difficult clients and resolve conflicts professionally.
* Ability to multitask, prioritize, and manage time effectively.
* Basic knowledge of service-oriented industries and client management.
* Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.
* Ability to work in a fast-paced environment and adapt to changing client needs.
Compensation & Benefits
* Incentives: Attractive monthly and quarterly incentives based on performance.
* Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees.
* Competitive salary package with growth opportunities within the company.