The Anti-fraud, Payments & Risk (APR) Manager should have a minimum of 3 years’ experience managing medium-to-large operations teams in the iGaming industry working in payments, fraud and KYC.
This exciting role has a mandate to lead our payment, KYC and fraud operations team in Brazil, driving operational efficiency, process improvements and playing a key role in shaping our forward-looking product roadmap. This is a high-impact, high-visibility role – we are looking for a Superstar to help drive our rapidly growing Brazilian Operation forward!
*please submit your CV in English
We are looking for someone who :
* Has 5+ years’ experience across Anti-fraud, Payments & Risk in the online gambling industry;
* Has minimum 3 years’ management experience leading operational team;
* Has a strong knowledge of the payments and fraud landscape including emerging trends, global APM’s and new technologies;
* Has a demonstrated history of delivering impact through strong leadership, problem solving and proactivity;
* Thinks in a structured way about problems and looks to drive improvements to our ways of working, processes, product and overall customer experience;
* Is Fluent in English;
* Has a hands-on approach with a proactive attitude;
What you'll be doing:
* Lead and develop the team of APR analysts, including coaching, training, 121s and work schedules;
* Refine and deliver new operational processes and procedures for the team, ensuring they have the knowledge and resources to deliver against their day-to-day responsibilities;
* Identify opportunities to improve our operational efficiency, customer KPIs, and product capabilities;
* Influence stakeholders across product, analytics, marketing and commercial to deliver new APR processes and products and improved customer experience;
* Ensure the business is operationally aligned with the requirements put forth by the regulatory bodies as well as applicable laws with respect to AML/CFT;
* Be a key decision-maker in complex or challenging investigations, ensuring any potential risk to the business is mitigated effectively and swiftly;
* Ensure errors and bugs in the system are identified, prioritized, and reported to the respective technical teams effectively;
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