About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Load Coverage Specialist for one of our clients. The successful candidate will excel in load quoting, coverage, carrier qualification, and tracking within a collaborative environment. This role requires strong negotiation skills, attention to detail, and effective communication.
Key Responsibilities:
* Conduct high-volume outbound calls to carriers nationwide to secure capacity for freight transportation.
* Handle incoming calls from carriers interested in hauling freight for Arrive and provide them with necessary information.
* Sell shipments over the phone to carriers who meet the company's strict requirements, ensuring that all loads are covered efficiently.
* Act as a point of contact for carriers and internal teams to resolve any issues that occur during transit, such as delays, route changes, or damages.
* Quote loads using the DAT Load Board to provide competitive rates.
* Secure load coverage through strategic load postings and proactive cold outreach.
* Negotiate rates effectively to meet budget and service goals.
* Qualify carriers using Carrier411 and MyCarrierPackets to ensure compliance.
* Set up approved carriers in the Transportation Management System (TMS).
* Build and manage loads within the TMS, ensuring timely progress through operational stages.
* Conduct regular tracking and tracing of shipments, including twice-daily check calls.
* Proactively update brokers on any potential issues to mitigate service disruptions.
Working conditions:
* Working schedule: Mon - Fri 8am - 5 pm EST/ 14:00–23:00 Serbian time
* Competitive Salary in USD
* Remote mode of work
* 10+ business days of paid time off
* Team building and corporate events
* Equipment provided
* A supportive team
Requirements:
* Excellent Communication Skills: Ability to effectively communicate with carriers, internal teams, and customers over the phone and via email.
* Strong organizational skills and ability to multitask.
* Upper-intermediate + English Level.
* Proven experience in logistics or a similar role.
* Strong understanding of transportation regulations and logistics procedures.
* Experience in logistics and familiarity with TMS platforms and load boards, such as Ascend TMS, DAT Load Board, Sylectus Load Board and others.
* Excellent organizational and time management skills.
* Proficient in Microsoft Office and logistics software.
* Exceptional communication and interpersonal abilities.
* Ability to multitask and prioritize tasks effectively.
* Problem-solving skills and attention to detail.
Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.
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