Are you a young professional looking to develop your career in a global and dynamic environment? Our Young Professional Program (YPP) – Customer Service Analyst position in Rio Claro, Brazil, is an exciting opportunity to grow within Coesia, an international leader in industrial and packaging solutions.
As part of the Customer Service Sales Department, you will play a key role in developing and strengthening our service sales structure and market. Throughout the program, you will receive structured training, mentorship, and hands-on experience in a role with high visibility and impact.
Main Responsibilities
* Build strong customer relationships through periodic visits, promoting the importance of original spare parts and upgrades.
* Analyze market data and the installed base of machines to propose spare parts solutions and machinery upgrades, coordinating with the Branch Manager and Sales Manager.
* Lead the sales offer process and customer order management, including negotiation and follow-up, to support the Customer Service Sales budget.
* Work closely with the Service Product Team to align technical and commercial needs with market demands.
* Collaborate with the Customer Service Operations Department to provide technical support for customers' maintenance needs, ensuring the correct spare parts are available.
* Gather and analyze customer feedback on installed machinery through structured surveys to enhance customer satisfaction.
What You Need to Succeed
We are looking for talented young professionals with:
* A master’s degree (or bachelor's with relevant experience) in Business, Engineering, Economics, or related fields.
* 0 to 3 years of experience in Sales, Business Development, or Customer Service (international exposure is a plus).
* Fluency in English and Portuguese (a third language is a plus).
* Strong analytical skills to interpret market data and identify business opportunities.
* Proactive attitude and a mindset focused on continuous improvement.
* Excellent problem-solving skills, with the ability to tackle technical and commercial challenges effectively.
* Strong communication and interpersonal skills, capable of interacting with customers, internal teams, and key stakeholders.
* Sales orientation, with the ability to anticipate customer needs and seize business opportunities.
* Adaptability to dynamic and fast-paced environments.
* Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.).
* Availability to live in Rio Claro, SP.
Why Join Us?
* International career exposure within a global leader.
* Structured learning & mentorship under experienced professionals.
* Growth opportunities with real impact on business decisions.
* Dynamic and collaborative work environment in a fast-growing market.
If you are ready to take the next step in your career and develop your skills in a challenging yet rewarding environment, apply now and be part of our Young Professional Program at Coesia!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative, Business Development, and Analyst
Industries
Industrial Machinery Manufacturing
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