ITTConnect is seeking a PEGA Business Analyst to work remotely for a client in the US. This is a long term position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom area (internet, cable TV).
Job location: Remote, work from home anywhere in Brazil.
Only resumes in English will be reviewed. All interviews will be in English only (must be fluent).
Responsibilities:
* Leads and manages requirements gathering and analysis activities by working with internal client stakeholders, developers, designers, QA analysts, etc.
* Elicits, captures, analyzes, refines, articulates and documents business requirements, acceptance criteria and software documentation via approved processes.
* Balances business requirements with technical feasibility and sustainability.
* Synthesizes complex information into concise, readable, unambiguous language.
* Need excellent facilitation skills, have a technical background, PM experience managing multiple projects, be able to create and manage project plans, and understand basic business financials.
Requirements:
* Minimum 12 years of IT experience.
* Proven experience as a Business / Technical Analyst and Scrum Master.
* Strong functional understanding of workflow tools.
* Collaborate with stakeholders to gather detailed project requirements.
* Create and manage epics, stories, and tasks in Jira.
* Facilitate sprint planning using Jira's Agile boards.
* Experience working with both onshore and offshore development and QA teams.
* Experience in coordinating between clients and offshore teams. Must review technical deliverables from offshore and coordinate with the client.
Communication: Excellent communication skills.
Industry Experience: Candidates with experience working on call center or customer care projects in the telecom sector will be preferred.
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