Displ.com, similar to Google Analytics and Ads, specializes in data-driven in-store marketing for brick-and-mortar stores using advanced machine learning.
Our solutions provide measurable results, helping business owners and marketers accurately quantify their marketing strategies' ROI.
Why Displ.com?
Renowned for our cutting-edge products and multiple awards.
Backed by a prominent investor with a sales network in over 40 countries.
The phenomenal growth of 300% last year, adding 100+ B2B clients, mainly partners and consulting firms.
Aiming for a 1000% growth in 2024.
Your Role: Technical Support and Pre-Sales Engineer (temporary combination of functions focusing on one role by the end of Q2 2025 or earlier.)
Responsibilities: As a Technical Support Specialist: Provide top-tier technical support to B2B SaaS clients.
Troubleshoot and resolve client issues across various platforms (Windows, Android, macOS, iOS, Linux/Unix).
Maintain and update support documentation, FAQs, and guides.
Coordinate with the development team to address and resolve software bugs and issues.
Assist clients with the setup, configuration, and optimization of Displ.com products.
Ensure client satisfaction through timely and effective resolution of technical problems.
As a Pre-Sales Technical Project Lead: Organize and conduct technical presentations and training sessions on product usage for the sales team.
Provide technical consultations to the sales team during interactions with clients, partners, and integrators.
Knowledge of Digital Signage solutions and related fields.
Participate in client negotiations to identify needs, set goals, and manage expectations.
Analyze client technical requirements.
Create internal documentation outlining client goals and objectives for the Product Manager.
Develop commercial and technical-commercial proposals.
Update technical support documents for the sales team (questionnaires, standard request responses, system comparisons).
Required Skills and Experience: 3–6 years of experience in a similar role.
Fluent in English language Native level of Portuguese language.
Spanish language is a plus.
Experience with OS Windows, Android, macOS, iOS, Ubuntu, and other Linux/Unix systems is a plus.
Familiarity with specialized equipment: kiosks, price checkers, professional panels, etc.
is a plus.
Understanding of client-server architecture and basic networking principles.
Experience in preparing technical project documentation is a plus.
Strong presentation and negotiation skills.
In-depth IT knowledge.
Understanding of software development processes.
Project Management experience is a plus.
Analyzing customer requirements, preparing prototypes (scenarios, templates) and presentations is a plus.
Negotiating with the customers