Project Manager – Implementation
Responsibilities
* Creating clear and attainable project objectives, building the project requirements, and managing all constraints for projects, including cost, time, scope, and resources.
* Managing relationships with clients and stakeholders.
* Coordinating and coaching allocated project resources to meet client requirements.
* Conducting project review and creating detailed reports for management.
* Providing technical advice and product specific guidance and support to customers (internal and external).
* Securing growth opportunities and initiating new projects.
* Resolving project management issues, escalating to the Head of Delivery where necessary, and actively manage project risks.
* Regularly liaise with software product owners to obtain updates on new product features and improvements.
* Contributing to the development of comprehensive on-boarding, support and user education material.
* Collaborating and cooperating with other members of the CAMMS team, globally, to ensure consistent high-quality delivery of work.
* Achieving internal individual and team KPIs as assigned.
* Ensuring process discipline requirements are met as related to client information, sales opportunities, knowledge management and other areas as communicated by management.
* Optimising and improving processes and the overall approach where necessary
Any other reasonable duties as requested by the Head of Delivery.
Experience / Knowledge
* Minimum of 5 years previous experience in in a similar role.
* Ability to own and deliver software projects with complex inter-dependencies, including the responsibility to act autonomously for the right outcome for the customer.
* Experience in building rapport with a range of stakeholders including software developers, software engineers and sales professionals.
* An ability to triage technical issues and direct remediation activities to the right team.
* Highly developed interpersonal, negotiation, consultation, facilitation, cross-cultural communication, and customer service skills.
* Proven ability to engage, develop and maintain strong working relationships with internal and external stakeholders from diverse cultures.
Outstanding communication and presentation skills.
Education / Qualifications
* Degree in a relevant field or equivalent years of experience.
* Qualifications in Project Management methodologies are highly desirable.
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