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Senior Tech Recruiter at HCLTech
Responsibilities & Qualifications:
* Handling tickets / Incidents via Service Now platform
* Lead technical incident calls as a SME
* Troubleshooting and providing break fix support to technical issues
* Perform root cause analysis of raised issues
* Defining process improvements and ensuring that the processes are adhered to
* Take shared ownership of resolving issues in a SLA driven environment
* Mentoring / training team members as a SME
* Testing and auditing as required from time to time
* Improves and maintains customer and employee satisfaction
* Work as part of a Follow the Sun support global support model
* Load Balancer - F5 LTM/APM and WAF
Qualifications:
* Min 8+ years of Network Engineer experience supporting global network infrastructures
* Experience in working as part of a global support (follow the sun) model
* Cisco CCNP/CCIE and other industry standard networking certifications
* Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
* Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing
* Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses.
* Expert level for Wireshark and debugging reading skills.
* Extensive hands-on experience with:
* VPN IPSEC/SSL, GRE technologies and firewall policies
* F5 Load balancers LTM/APM and WAF
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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