Location: Bend, Oregon
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play!
* Free employee season pass and free or discounted dependent(s) season pass
* Free and discounted friends & family day passes
* Free transportation to & from Bend, Sunriver, and La Pine
* Discounts across the resort (food & beverage, retail, rentals, lessons & more)
* Employee housing program
* 401k with up to 5% company match & immediate vesting
* Discounted onsite daycare
* Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
* Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
Position Summary
To supervise the day-to-day business operations within the Food & Beverage outlets. Responsible for covering manager shifts as needed when manager has days off. Duties include providing leadership and guidance in the development and supervision of staff to achieve service levels appropriate for the resort and ensure alignment with corporate goals and objectives. It is important that someone who is self-motivated, enthusiastic, organized, and is a good communicator hold this position.
Major Responsibilities/Essential Daily Functions
* Ensure each customer receives outstanding service by providing a friendly environment by greeting and acknowledging every guest, answering commonly asked questions, and moving the guest through the service process in a timely manner.
* Complete and/or review all reports which include but are not limited to daily reports, variance reports, monthly inventory, budget and goals and objectives as assigned.
* Assists with special events and functions according to the banquet event order form for that event.
* Understand employee engagement as it relates to Mt. Bachelor staff culture and work with manager to elevate employee engagement levels. Promote positive employee engagement.
* Maintains positive communication with staff and management. Including but not limited to daily huddle with all staff and pre-shifts.
* Assist in the development and implementation of training program for all staff.
* Ensure that the outlet follows all local, state, and federal laws and regulations which includes, but not limited to, local liquor laws, employment laws, OSHA rulings, sanitation standards.
* Assists in daily counting of the outlet bank and change bank, as well as properly inputting change requests.
* Responsible for aiding in inventory, training, and the supervising of all staff within their outlet.
* Maintain a professional relationship with vendors and stay informed of new products and promotions through food shows and vendors.
* Responsible for complying with the annual operating budget.
* Provide leadership to the staff in the areas of cost control and revenue enhancement.
* Attend managerial meetings (Leadership Excellence Series, Manager's, Food and Beverage, and one on one's). Compile reports to present for restaurant as appropriate.
* Assist in the tracking of individual employees training performance and maintain proper documentation.
* Utilize the employee performance appraisal process to develop and improve the employee performance.
* Assists in the development and implements outlet concept, menu, marketing, and advertising plans. Works cooperatively with the manager, chef, and Director of F&B.
* Maintains and is accountable for proper cash handling procedures and general accounting within the outlet.
* Can handle fast paced, potentially high-pressure environment.
* Must be able to multitask, prioritize and organize.
* Maintain a professional and personable appearance.
* Accountable for accurate time keeping. Responsible for clocking in and out with employee pass.
* Completes any reasonable task assigned by supervisor.
* Observe mountain wide policies found in the Employee Handbook.
Secondary Function
* Assist with food service and bussing tables.
* Snow removal duties.
Job Scope
Directly supervise 20-50 employees in all outlets.
Supervisory Responsibilities
* Number of employees supervised: 20-50
* Positions supervised: Front of house all outlets
* Scheduling and assigning work: Weekly and daily function
* Training: Ongoing
* Disciplinary actions: With approval from direct manager
* Performance review: Annually
Interpersonal Contacts
Constant interaction with guests, food & beverage staff members and other Mt. Bachelor employees.
Specific Job Skills/Certifications
* License/Certifications: OLCC and Oregon Food Handler’s Card.
* Technical: POS experience preferred. Basic computer skills required.
* Physical Capabilities: Able to stand 6+ hours at a time while using arms and wrists in repetitive motions.
* Additional: Must have a positive attitude. Experience with leading teams, guest service, and problem solving required. Flexible with hours and days of work. Able to work any hours of the day, any days of the week.
Education/Related Experience
* Minimum education required- High School Degree. Prefer an associate degree in hospitality management, business management, or related field. As well as basic computer skills involving Microsoft Word, Excel.
* Minimum time in related position: 2+ years experience or related industry.
Current Hiring Rate: $26.00/hour
Come Work Where You Play!
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.
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