• Be responsible for onsite support (computers, mobile, printers, telephony, meeting room devices, etc.
), including support to third party companies working on LOCATION.• Be responsible to identify and perform initial troubleshooting of IT related issues (hardware & software) in LOCATION.
If the problem is not solved, a ticket must be created on corporate tool.
The resource will liaise with global teams and follow up with users until it is solved.• Be responsible to image/reimage Equinor computers.• Act as hands & eyes for Equinor and global IT teams on LOCATION.• Support enterprise services (networking, server, storage, etc.)
on LOCATION, and act as part of Change/Incident/Problem teams.• Be responsible to manage IT offshore inventory on LOCATION using corporate tools and following Equinor Brazil procedures.
(Goods, spare parts, consumables, etc)• Provide information to Supply Chain team in order to create SAP MRP for IT goods (toners, consumable items, etc.
)• Be responsible to dispose broken/old/out of warranty IT items following company procedures.• Check IT offshore items arriving in LOCATION following company procedures (for instance: MSL, goods reservation, SAP).• Be responsible for providing information to customer and vendors about physical installations on LOCATION.• Identify IT related risks and report them to Brazil onshore IT team.
Any risky activity to be performed offshore shall be approved by Brazil onshore IT team.• Follow HSE & IT rules and policies.• Escort local IT vendors.• Support also the new Logistic Base – OceanPact – located nearby the Peregrino Logistic Base.• Fluent English is necessary for any necessary contact with the IT Global Teams