ResponsibilitiesTo adhere to quality standards, regulatory requirements and company policiesTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen CasesTo participate or contribute on EN business in creation of proposals to drive Service improvement plansTo independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the teamTo provide support for on call escalations /L3 level support and doing incident & problem managementWork on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drivesRequired Skills and ExperienceApigee.Application Development.DevOps (SRE).Platform Engineering.Managed Services.GKE (GCP Cloud Exp).Advanced English and Portuguese.Preferred SkillsPython, Node.js or Golang Javascript frameworks like React, Angular or Vue.js.Experience with UX Design tools like Figma.