Company Overview: HMB TECH is a family-owned and operated computer services business that has been serving the Washington DC metropolitan area since 2004. Our team of Microsoft-certified technicians is committed to delivering exceptional service and upholding the highest standards of integrity. We specialize in managing all aspects of IT for small and mid-sized businesses, providing tailored support to meet our clients’ unique needs.
Position: IT Operations Engineer (Full-Time, Remote, Fluent English)
Reports to: Service Delivery Manager
Schedule: Monday to Friday, 8-hour shifts (Washington DC time)
Job Summary:
As an IT Operations Engineer, your responsibilities will range from supporting our centralized services, RMM, inventory, automation, network infrastructure, Windows servers, cloud environments, and resolving Tier 1, 2 and 3 service issues. You'll play a key role in maintaining operational integrity and helping clients achieve their business goals through expert IT solutions.
Key Responsibilities:
* Support our centralized services, RMM, inventory and systems.
* Respond to and resolve Tier 1, 2 and 3 service tickets in a timely manner.
* Participate actively in team meetings and contribute to continuous service improvement.
* Ensure the integrity and security of enterprise data across various systems, adhering to industry standards for privacy, security, and regulatory compliance.
* Perform regular ticket reviews and provide reports to the Service Delivery Manager as required.
* Create, maintain, and update documentation on clients’ IT environments.
Qualifications:
* Bachelor’s degree in information technology (or a related field), or 3+ years of relevant industry experience.
* Excellent communication skills in English, both written and verbal, with the ability to collaborate within a team or work autonomously.
* Microsoft Certifications (Azure, Windows Server, Hyper-V), CompTIA A+, Network+ certifications.
* Proficiency with Active Directory/Domain Services (Windows Server 2012/2016/2019).
* Experience with automation, scripting, patching, backup, security software.
* Advanced diagnostic and troubleshooting skills for technical issues.
* Knowledge of Microsoft Cloud platforms, including Office 365, Azure, InTune, and AutoPilot.
* Strong organizational and multitasking abilities, with the capability to adapt quickly to changing environments.
* Experience in a Managed Service Provider (MSP) environment is a plus, but not required.
What We Offer:
* Competitive salary.
* Paid time off (PTO) to ensure a healthy work-life balance.
* Tuition reimbursement to support your professional growth.
* Remote work flexibility (telecommuting).
* A supportive, team-oriented environment with opportunities for ongoing learning and development.