Responsibilities To adhere to quality standards, regulatory requirements and company policies.To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.To participate or contribute on EN business in creation of proposals to drive Service improvement plans.To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.To provide support for on call escalations /L3 level support and doing incident & problem management.Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. Required Skills Experience building Data Lakes / Data Warehouses.Knowledge on Relational & Non-Relation Databases.Experience building Streaming and Batch Pipelines.Experience on SQL Engines experience with cloud platforms and customer facing projects.Strong ability to successfully interface (verbal and written) with clients in a concise manner while managing expectations at both executive and technical levels.Advanced English and Portuguese. Preferred Skills Proven experience working on Cloud Providers (preferably GCP cloud).Experience working with GCP Data Services (e.g.
BigQuery, Dataflow, Dataproc, Composer, Cloud SQL, Composer).Experience with NoSQL Engines.Python / Java coding basis.Code repositories / CICD pipelines.