We are looking for an Operations Admin to support our Central Operations team and US Operations markets in general administrative tasks and onboarding growth. If you are a well organized, analytical person with exceptional communication and problem solving skills then this role may be for you!
What You’ll Focus On:
* Support our US Operations Cities on growth deliverables and efficiencies in our day to day work and operations
* Automations for our ways of working when it comes to growth and portfolio changes
* Analyze data in order to create and prepare detailed reports for the leadership team that effectively communicate trends, patterns, and predictions using relevant data
* Standardize our ways of working across markets to improve timeliness and execution on furnishings and move-outs
* Perform audits and improve data metrics for our guests and internal teams, as well as manage timely data collection to update productivity and achievements on projects
* Unit/Building/Process information entry, ensuring all fields are accurately filled and clear for other teams
* Collaborate with operational team members and organizational leaders to identify gaps and opportunities for process improvements
* Communicate with third party vendors and companies if needed to support OPS/CX operations
* Specific admin support related to onboarding and move-out of units for our US cities including:
* Complete utility and telecommunication setups for new units with third party companies (create online portals, set up payments, and input data into our internal system)
* Complete Package Setups for new units (create online portals, set up payments, and input data into our internal system)
* Cancel utility and telecommunication accounts for move-outs
* Support the scheduling of furnishing and onboarding tasks and move-outs:
* Communicate with third party vendors and buildings to schedule pick ups
* Input data into our system related to our properties
* Track disposal and data related to move-outs
* Support Central Operations, OPS local team, and finance/accounting with ad-hoc projects
What we are looking for:
* Degree from a top-tier university
* Min. 1-2 years of experience in a similar role (administrative experience in residential or hospitality experience will be considered as a plus)
* Fluency in English
* Proficiency in Microsoft Word, Excel (formulation, data entry, charts, pivot tables) and Powerpoint
* Self-starter with a roll up your sleeves mentality and high attention to detail
* Entrepreneurial drive, adaptability, and focus on results
* Strong quantitative and analytical skills
* Strong organizational skills with the ability to manage multiple assignments
* Excellent verbal and written communication skills
* Ability to work independently and with speed