Company Description
Why work for Accor?
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We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo!
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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago.
This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance.
Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel.
At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.
The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
Job Description
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and serviceMeet and greet VIP guests personallyLiaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparationsMaintain close contact with Airport Concierge for new arrivals and departuresUpdate and maintain repeat guest history systemPromote Inter-Hotel sales and in-house facilitiesSend prepared welcome cards and amenities to room prior to guest arrivalAttend to special requests by guestsHandle guest complaints and refer them as necessary, follow up on corrective actionReview arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requestsPrepare requisitions for amenities on a timely basisParticipate in regular meetings for all Guest Relations team members, Butlers and Raffles Club staff to facilitate communications and smooth operationsAdhere to OH&S policies and proceduresPerform related duties and special projects assignedPERSONAL ATTRIBUTES Strong written and verbal communication skills in EnglishAble to develop rapport with colleagues and management staffAbility to work cohesively with co-workers as part of a multi-cultural teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with guests and patronsAble to exercise good judgment with difficult guests Qualifications
Degree from School for Tourism & Hotel ManagementEXPERIENCE Minimum 2 years Guest Relations experience preferably in a four or five-star hotel
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