We are looking for a WordPress Support Specialist to assist our content creators and editorial teams in managing and troubleshooting our WordPress sites. This role does not require coding skills but demands a strong understanding of WordPress and its admin panel. Your primary responsibility will be to support users in modifying content, updating settings, and ensuring a smooth publishing experience.
To be more specific, you will:
* Assist users with WordPress-related questions and issues;
* Guide content creators on how to modify blocks, update settings, and use WordPress features;
* Troubleshoot minor WordPress issues and provide step-by-step solutions;
* Manage user roles and permissions when needed;
* Ensure a smooth and efficient workflow for the editorial teams;
* Document recurring issues and propose improvements to enhance user experience;
* Escalate technical problems to the development team when necessary and discuss with the developers how to tackle bigger support issues;
* Execute functional tests and write detailed technical documentation;
* Assess impact, priority, and complexity for support requests;
* Monitor applications to guarantee full functioning.
The ideal profile 💎
We're on the lookout for someone who not only shares our values and ambitions but also envisions growing alongside MoveUp Media. As a dedicated team player, you embody fair play, transparency, agility, and an unstoppable drive. You're the perfect fit for our team if you:
* WordPress experience as an admin or editor;
* Familiarity with WordPress blocks, plugins, and settings;
* IT Support experience;
* Basic knowledge of functional testing procedures;
* Basic experience with technical documentation (manuals, reports, and release notes);
* Strong problem-solving skills and attention to detail;
* Excellent communication skills, both written and verbal;
* Ability to explain technical concepts to non-technical users;
* Strong team spirit and ability to take initiative;
* Autonomy and passion for technology;
* Patient and customer-oriented mindset.
Bonus points if you have:
* Experience in content management or editorial workflows;
* Basic knowledge of SEO best practices;
* Familiarity with common WordPress plugins (e.g., Yoast SEO, ACF, WPForms);
* Basic knowledge of HTML/CSS;
🌟 Feeling up to the task of managing the main challenges of the role, even without meeting all criteria? We’re eager to hear from you! We believe great candidates come in all shapes and sizes, and you don’t need to meet every requirement to be a great fit. 🌟
Next steps in the process ✅
* 1st Interview with your future manager to make sure you meet the role’s requirements
* 2nd interview with HR to better understand who you are and make sure there is a cultural fit with MoveUp Media
* Last step: a proposition for us to start working together!
What’s in it for you
* A full time remote work environment.
* A flexible schedule and paid time off. We measure results 🎯, not hours.
* Attractive salary, depending on your level of seniority in the role and your location.
* Development opportunities. As a startup with rapid growth, there are a lot of possibilities that can arise and we are committed to accompany our team members in their career path.
* Yearly Workation — a mix of work and vacation 🌊. Once a year, we find a cool place to work and have fun together.
* 1.000€ / year dedicated to your professional development, wellness, sports or cultural events of your choice.
MoveUp Media 🚀
We're a dynamic and driven team that's all about growth. Partnering with top-notch brands in the exciting worlds of iGaming and sports, we're on a mission to connect sports fans to global advertisers. SEO is our bread and butter, and we're relentless in our pursuit of getting our websites to the top of search results for all the best—and sometimes toughest—keywords.
With bases in both France and Brazil, we're making waves across 20+ markets. And here's the best part: we're a 100% remote team that thrives on efficiency and flexibility. So if you're ready to join a company that's all about results and values your work-life balance, we'd love to hear from you!
Our approach
We focus on people. We put end users' experience as a priority on all strategies and processes. Thus, we aim to make complex topics easy to understand and provide exactly what our audience is seeking. We achieve this by carefully analyzing data and reflecting upon it, writing the content with care, and ensuring a smooth user experience.
🌎 Here at MoveUp Media, we believe in the power of diversity and inclusion. We are committed to providing equal opportunities for all individuals, regardless of their background, race, gender, sexual orientation, or abilities. We celebrate the unique perspectives and talents that each person brings to the table, and we strive to create a welcoming and supportive environment where everyone can thrive and succeed. We firmly believe that a diverse workforce leads to greater teamwork and success. Join us in our journey towards a more inclusive and equitable future! Note: If you have any more questions or need further assistance for specific arrangements linked to your recruitment process, feel free to contact fleur@moveup.media 🌎