About the company:
Avenue Code is the leading software consultancy focused on delivering end-to-end development solutions for digital transformation across every vertical. We’re privately held, profitable, and have been on a solid growth trajectory since day one. We care deeply about our clients, our partners, and our people. We prefer the word ‘partner’ over ‘vendor’, and our investment in professional relationships is a reflection of that philosophy. We pride ourselves on our technical acumen, our collaborative problem-solving ability, and the warm professionalism of our teams.
Avenue Code has been believing in and promoting plurality actions for over 10 years, understanding that recognizing differences and fostering a safe environment, employment opportunities, representation, and support are the best ways to promote an increasingly equitable culture.
About the opportunity:
As a Mid-Level Customer Success Analyst, you will be part of the U.S. Customer Success team, supporting one or more Account Managers in sales and account management activities. This role involves maintaining CRM data, coordinating onboarding, tracking candidate submissions, and facilitating communication between internal teams and clients. The ideal candidate is highly organized, proactive, results-oriented, and has previous experience in customer relationship management.
Responsibilities:
* Keep the CRM updated daily (e.g., opening new opportunities, creating job requisitions, updating client feedback on candidate profiles).
* Fill out onboarding forms for consultants who accept offers and handle modification forms for any role changes (e.g., bill rate adjustments, contract extensions, project changes).
* Candidate Tracking: Monitor candidates submitted by Talent Acquisition for open roles and collaborate with the Client Success Manager for submissions.
* Maintain alignment with the Client Success Manager, provide proactive status updates, and share key developments in internal group chats.
* Attend Client Success Team calls (Bench, Client Success Pipeline, Global Client Success Team Touch Base, CS Analysts Touch Base).
* Schedule and conduct monthly calls with consultants to gather insights and feedback, aligning strategies with the Client Success Manager.
* Interview Coordination: Schedule interviews between clients and candidates, open interview requests, and follow up with hiring managers for feedback (as requested by the Account Manager).
* Maintain internal Client Success spreadsheets with daily updates, following the Team Lead’s guidance on relevant data.
* Develop an understanding of the sales funnel and provide detailed market insights with the support of the Client Success Manager.
* Drive actions that contribute to the success of clients and the business by proactively identifying opportunities, improving processes, and ensuring high-quality service delivery.
Required Qualifications:
* Previous experience in customer success, account management, sales support, or a related customer-facing role
* Strong organizational and multitasking abilities
* Excellent communication and collaboration skills
* Advanced English proficiency (spoken and written) is required
* Proactive and results-oriented mindset
* Ability to manage multiple tasks and deadlines in a fast-paced environment
Avenue Code reinforces its commitment to privacy and to all the principles guaranteed by the most accurate global data protection laws, such as GDPR, LGPD, CCPA and CPRA. The Candidate data shared with Avenue Code will be kept confidential and will not be transmitted to disinterested third parties, nor will it be used for purposes other than the application for open positions. As a Consultancy company, Avenue Code may share your information with its clients and other Companies from the CompassUol Group to which Avenue Code’s consultants are allocated to perform its services.