Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Please note that this is a part-time role for the first 2 months, transitioning to a full-time afterward.Excited? Let's see what it takes!What you will do:Provide the 2nd line of application technical support for our customersIdentify, analyze and troubleshoot technical issues and provide our customers with effective solutionsDefect management through the operational flowWeb applications troubleshootingHelp to build and improve the process allowing for a smooth, simple and fast integration for our customersDocument common support cases in the company's knowledge baseSecurely work with customers' sensitive informationCollaborate with the development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenance, and custom developmentWhat you need to succeed in this role:Excellent English communication skills (at least C1 for both spoken and written)1+ years of prior experience in tech support of software applications or productsExperience with Jira, Confluence, ServiceDeskUnderstanding of UX/UI principlesBasic knowledge of HTTP protocol and REST APICustomer-oriented and responsible attitudeExcellent interpersonal skillsWill be a great plus:Degree in computer science or information technologyBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.Seniority levelEntry levelEmployment typeContractJob functionInformation TechnologyIndustries: IT Services and IT Consulting
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