Job Title: Associate Manager, Business Intelligence & Insights (TCF)The Supervisor Reporting position is a hybrid role where, in addition to people management, the individual is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.Essential Functions/Core Responsibilities:Produce ad hoc reports, trending data, and respond to client inquiries.Provide consultation to business leaders on reporting needs, trend analysis, and report improvement opportunities.Coordinate the implementation of reporting processes.Develop new reports/graphs, production schedules, and additions/deletions from existing reports.Utilize new data sources for report development.Communicate with project managers to understand client report needs.Produce and verify daily electronic reports using reporting tools.Distribute reports to internal and external clients via e-mail and electronic feeds.Maintain existing reports as well as monthly and year-to-date summaries.Develop trending reports on a request basis.People Management:Provide governance to the team in terms of reporting directions.Conduct performance reviews and identify opportunities for improvement.Attend to administrative needs of employees.Ensure that one-to-one coaching sessions occur monthly.Audit reports of employees to ensure accurate and timely delivery.Required Skills:Legacy Concentrix entry position: Analyst and above positions or supervisory roles.Applicable for Legacy Webhelp and Concentrix: Previous experience leading a team.Experience with call center business and computer support systems preferred.Knowledge of database technology, including Oracle or familiarity with SQL.Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.Demonstrated knowledge of reporting solutions.Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies.Strong communication skills, both written and verbal.Proficient in Microsoft Office.Self-starter, sense of urgency, and works well under pressure.Strong attention to detail.Sense of professionalism and ability to develop relationships.Career Framework:Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes, and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.Location: BRA SAO PAULO Rua Tagipuru, 906 Barra FundaLanguage Requirements: English (Required), Portuguese (Required)Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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