Software Development Engineer Semi Senior – Servicenow Admin and Support IRC253637Job: IRC253637Location: Argentina - Buenos AiresDesignation: DeveloperExperience: 3-5 yearsFunction: EngineeringSkills: JavaScript, ServiceNow, Servicenow Admin and Support, Servicenow Configuration, ServiceNow ModulesWork Model: RemoteRequirements:Education & Experience:– Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).– 1-3 years of experience supporting or administering the ServiceNow platform.Technical Skills:– Knowledge of ServiceNow modules such as Incident, Change, Problem, and Asset Management.– Familiarity with ServiceNow administration tasks (e.g., user management, basic scripting, and module configuration).– Basic understanding of ITIL principles and how they apply to ServiceNow.Soft Skills:– Strong analytical and problem-solving abilities.– Excellent verbal and written communication skills.– Ability to manage multiple tasks and priorities in a fast-paced environment.Job Responsibilities:Platform Support & Maintenance:– Provide day-to-day support for the ServiceNow platform, addressing incidents, service requests, and troubleshooting issues.– Monitor platform performance and ensure system stability and availability.– Manage user access, roles, and permissions.Incident and Problem Resolution:– Respond to escalations related to ServiceNow platform issues, working with internal teams and external vendors to resolve problems.– Analyze root causes of recurring issues and recommend preventive measures.User Support & Training:– Assist end-users and stakeholders in using the ServiceNow platform effectively.Upgrades & Enhancements:– Collaborate on testing, and implementing platform upgrades, patches, and new feature releases.Collaboration:– Participate in team meetings, daily standups, sprint planning and retrospectives as well as backlog refinement.Documentation:– Maintain accurate documentation of platform configurations, customizations, and operational procedures.What We OfferExciting Projects: Come take your place at the forefront of digital transformation!
With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.
We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings.
We also offer the chance to travel internationally.Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.About GlobalLogicGlobalLogic is a leader in digital engineering.
We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.
By integrating experience design, complex engineering, and data expertise—we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.
Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.
GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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