Responsibilities and Assignments
Key Responsibilities:
1. End-user Device Support
2. Install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, audio visual for meeting rooms and mobile devices/tablets.
3. Perform SOP based software installations, support and updates (includes MS Windows 10/11, M365 suite, Teams).
4. Assist with infrastructure and network connectivity issues as per instructions from remote IT teams.
5. Provide basic training to end-users on hardware and software usage.
6. Provide support where physical intervention is required for Install, maintain, and troubleshoot equipment.
7. Assist with physical rack and stack operations.
8. Assist in performing physical audits and asset tagging.
Requirements and Qualifications
1. Respond to and resolve technical issues in a timely manner as per SLA.
2. Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment.
3. Maintain accurate and up-to-date documentation of all work performed.
4. Confidence and presence to deal with Senior Exec/Management (VIP level support).
5. Collaborate with remote IT teams to resolve complex issues.
6. Adhere to safety protocols and security procedures as per SOP and guidelines.
7. Comfortable working at heights and in confined spaces.
Additional Information
We are seeking a skilled and experienced on-site Support Engineer to provide dedicated on-site technical support. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities.
Engineer must be fluent in local (site locale) language and English.
Able to travel in region (Drivers License and Passport).
Process Stages
* Step 1: Registration
* Step 4: Entrevista L1 Global
* Step 5: Entrevista L2 Global
* Step 6: Entrevista Cliente
* Step 7: Hiring
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