Come to one of the biggest IT Services companies in the world! Here you can transform your career! Why join TCS?
At TCS, we believe that people make the difference. That's why we foster a culture of unlimited learning full of opportunities for improvement and mutual development. We are looking for a Desktop Support professional who wants to learn and transform their career.
In this role, you will:
1. Follow up and support Desktop/Laptop and Mobile Devices Stock and asset management.
2. Provide 2nd line IT support for all internal departments.
3. Offer guidance, assistance, and follow-up on client questions, problems, or troubleshooting (hardware and software).
4. Install and configure PCs and peripherals on request.
5. Maintain and improve customer service and availability.
6. Develop and maintain documentation for all ICT support-related subjects and produce reports as required.
7. Provide onsite support during events.
8. Conduct trainings/demos when needed.
It is preferable if you have:
1. Advanced English and Spanish proficiency.
2. Experience managing a team.
3. Experience in PC and/or mobile telephony support.
4. Good knowledge of Network and Server Administration.
5. Hands-on experience with mounting and unmounting devices.
6. Good knowledge of Windows OS (Windows 10) & MS Office.
7. Good knowledge of hardware (HP, DELL, Lenovo).
8. Excellent customer service, interpersonal, communication, and team collaboration skills.
9. Punctual and meticulous administrative skills.
10. A quick learner, punctual, and interested in the progress of IT.
What do we offer?
TCS Benefits – Brazil:
1. Health insurance
2. Dental Plan
3. Life insurance
4. Transportation vouchers
5. Meal/Food Voucher
6. Childcare assistance
7. Gympass
8. TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social, and financial assistance to associates.
9. Partnership with SESC
10. Reimbursement of Certifications
11. Free TCS Learning Portal – Online courses and live training
12. International experience opportunity
13. Discount Partnership with Universities and Language Schools
14. Bring Your Buddy – By referring people, you become eligible to receive a bonus for each hire.
15. TCS Gems – Recognition for performance
16. Xcelerate – Free Mentoring Career Platform
Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or any others. We encourage anyone interested in building a career at TCS to participate in our recruitment & selection process.
At Tata Consultancy Services, we promote an inclusive culture, working for equity across various dimensions including Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. Our motto is Inclusion without exception.
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