Company Description
From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Sales Team as a Sales Coordinator located at SLS South Beach in Miami. JOIN THE SLS FAMILY TODAY!
Job Description
Job Purpose:
Under the general guidance of the Director of Sales & Marketing, responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. He/she is responsible for establishing new accounts, generates revenues, monitors booking pace, and books repeat business while keeping quality consistently high.
Duties & Functions:
* Handle community outreach, business development and full-service event production for SLS South Beach.
* Actively solicits new business opportunities by conducting effective sales calls, makes off-site sales calls, mailers, emails and presentations to potential clients.
* Generate new leads, maximizing revenue while developing and maintaining long term relationships with clients.
* Develop relationships with local industry.
* Become involved in outside organizations directly related to the industry.
* Monitor sales and continually develop strategies to improve and adjust to changes.
* Achieve monthly sales goals, attend local trade shows, participate in sales blitzes and other off-site sales efforts.
* Maintain Company Standards while booking Special Events / Administration.
* Handle initial inquiries in a timely manner, send information packets, letter writing, email and menu / events proposals to clients.
* Update SCMC and Event Calendar with tentative and definite business.
* Distribute Special Event Orders Information to Operations Team including floor plan.
* Ensure all accounting paperwork is accurate, responsible for collecting all monies prior to event, handle the invoicing.
* Greet the client, introduce client to the Manager on Duty and assist with the beginning of the event.
* Attend weekly meetings/conference calls with operation management and sales team to review upcoming events for the week and attend pre-shift with the staff on nights of events.
* Participate in sales training as directed by Director of Sales & Marketing.
* Assist in building the yearly Sales Plan and understand the monthly revenue reports.
* Any other reasonable duties as assigned by the supervisor or manager.
ADDITIONAL RESPONSIBILITIES:
* Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
* Remain calm and alert, especially during emergency situations and/or heavy restaurant activity.
* Make decisions and take actions based on previous experience and good judgment.
To be aware of and ensure constant compliance with all necessary operational policies including:
* Health and Safety
* Food Hygiene
* Maintenance
* Emergency Procedures
* Liquor Licensing
SUPPORTIVE FUNCTIONS:
This position may be required to perform a combination of supportive functions, with the percentage of time performing each function determined by the supervisor.
* Attend mandatory meetings including divisional meetings, staff meetings, etc.
* Participate in community events and ensure corporate social responsibility goals of the company are met.
* Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
* Keep work area clean and organized.
* Ensure confidential documents are kept in a secured area.
OTHER DUTIES:
Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Regular attendance in conformance with the standards is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
SAFETY REQUIREMENTS:
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Requires ability to lift large and heavy packages and boxes and to load and unload small and large boxes as needed. Must have ability to safely lift a minimum of 50 lbs. without assistance.
GROOMING/UNIFORMS:
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines will be explained as a part of the orientation process.
OTHER:
Additional language ability preferred.
Qualifications
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
* High School Diploma or equivalent required. Bachelor’s Degree preferred.
* Minimum one (1) year of local sales, special events and customer service experience, preferably in an upscale or lifestyle brand hotel.
* Proven team leader with a high level of energy and motivation.
* An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook is preferred.
* Ability to spend extended lengths of time viewing a computer screen.
* Must have excellent communication skills and be able to read, write, speak and understand English.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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