Company: Federal Express Corporation LAC – Ananindeua, PA
Job Summary:
Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.
General Job Description:
1. To plan, direct, and control all operations in the assigned location in a way that provides the maximum service to customers while maintaining a cost-effective operation while meeting all company standards.
2. Selects, trains, supervises, evaluates, and motivates a subordinate staff which includes Service Agent, Sr. Service Agent, Courier/Handler, and Couriers to maintain an efficient and effective operation.
3. Controls and effectively utilizes manpower through planning, organizing, and scheduling to minimize loss of time, working within the framework of the capital and operating budgets.
4. Monitors station performance reports; performs in-house and vehicle package audits; and monitors package sort.
5. Ensures compliance with applicable company policies and operating procedures.
6. Monitors and verifies delivery records, courier pick manifests, billing documents, case sales recap, and petty cash reports.
7. Ensures emergency support, safety procedure compliance, country labor law compliance, and any other management support necessary for the effective operation of the station.
8. Coordinates ODA deliveries with outside Ground Agents.
9. Provides subordinates with information on pay, benefits, company policies, practices, and all other Operations and personnel related issues.
10. Activities related to people management: Time Management, Vacation Scheduling, Requesting and monitoring benefits and Training KPIs.
11. Activities related to Health and Safety: Injury and Accident reports action plans to avoid accidents.
12. Activities related to risk management/Security: Gate control of operational vehicles; PGR (value system), risk route planning and monitoring of High value packages.
Minimum Requirements:
Minimum Education:
• Two years (2) years College Degree/Equivalent.
Minimum Experience:
• Three (3) to Five (5) years business experience, including two (2) years previous experience in the airline or transportation industry. Previous supervision/management experience in the service industry strongly preferred.
Minimum Required Skills:
• Leadership skills.
• Planning & Organizing skills.
• Judgement & decision-making skills.
• Excellent communication skills written and oral.
• Presentation skills.
• Analytical skills.
• Strong human relations skill.
• Must possess a Valid Driver's License with a good record.
• Able to travel.
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