Press Tab to Move to Skip to Content LinkSenior Learning Delivery Specialist - Supervising AssociateOther locations: Primary Location OnlyDate: Feb 12, 2025Requisition ID: 1582313At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.The opportunityThis role is responsible for the delivery planning and deployment of more complex, multi-day onsite, offsite or virtual learning courses. This role works directly with the Delivery Program Manager and Assistant Delivery Program Manager to create plans to deliver the required learning which includes: date forecasts, target audience lists, classroom assignments, registration, instructor preparation, CPE documentation and budget management. In addition, for classroom-based learning, the planning includes accommodations and networking/social events.Your key responsibilitiesCreate delivery plans for more complex multi-day classroom-based or virtual courses in conjunction with the Delivery Program Manager and Assistant Delivery Program ManagerDevelop forecasts with projected dates, locations, and an estimate of the number of classes and attendeesPublish scheduled offerings and content in the Learning Management System (LMS)Determine class participants, timing, session counts, and general course planningManage the class rosters, and escalate where minimum attendee numbers have not been metDetermine, in conjunction with Travel, Meeting & Events (TME), event locations for classrooms (on-site or external venue) and any related social activitiesCoordinate with the Virtual Producers for virtual learningLiaise with Travel, Meeting & Events (TME) and hotel to block and manage sleeping rooms and meeting spaceAccountable for working with Delivery Associate in assigning classrooms, general session location and office support space; arranging and coordinating ground transportation, social events, dinners, and catering for learning participantsMonitor expenses related to off-site venue, networking/social activities, ground transportationProvide feedback on strategic fit, relevance, quality and deployment of learningResponsible for the accurate awarding of credit to learners and facilitatorsMonitor class consumption and makes recommendations based on findingsManages multiple projects, simultaneously, in a fast-paced and highly challenging environment. For example, planning multiple learning events in different locations during the same time period.Establishes delivery plans, determines priorities and proscribes the processes needed to achieve the objectives; makes complex decisions related to multiple, often inter-related learning initiatives. For example, working with Travel, Meeting & Events (TME) to resolve local office resource conflicts (e.g. availability of conference rooms)Must be able to identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before taking or recommending further stepsTo qualify for this role, you must have6-8 years of work experience, 3-5 years in learning or meeting and event services (learning preferred)Bachelor’s degree or equivalent experienceExperience of working in HR in professional services or corporate environmentExperience working with SAP SuccessFactors preferredExcellent written and verbal communication skillsExcellent project and time management skillsExcellent negotiation and mediation skillsStrong financial skills for budgeting, monitoring, and allocating learning costsAbility to effectively organize and supervise a geographically dispersed teamAbility to demonstrate a high level of attention to detailAbility to establish trusted relationships in a virtual environmentIdeally, you’ll also haveKnowledge and experience of EY’s learning policies and practices preferredExperience working in a highly regulated environmentAbility to work with all levels of the organization
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