Main Tasks Projects
- Lead & implement EDI projects with customers (order, order confirmation, despatch advice, invoice and other messages if applicable), with support from Global EDI project Manager, IS, local ebusiness coordinators and CS staff, in order to increase or secure our ebusiness penetration Globally.
- Analyse and gather all needed information to create a valid Business Case.
Make sure Project Time Management is realistic and agreed with Developer, Customers, CSR and other involved parties.
Complete all steps with the involved parties
- Write or update documentation on EDI processes, procedures and tool tips.
- Assures the quality of and supports implementations
Main tasks Support
- Monitor EU and NA support Mailbox
- Support already implemented EDI projects (resolve EDI documents content issues, implement new requirements, answer customers and CS staff questions,).
- Write or update documentation on EDI processes, procedures and tool tips.
- Assures the quality, supports implementations and workflow managements (Business processes)
- Train CS staff or sales.
- User support on many customers portals globally (Esker, Ariba, Coupa, Tungsten, etc..)
- Participate in defining and testing of new functionalities as required and directed by Diversey's eBusiness Team Lead in SAP or other Systems
Qualifications:
- Bachelor in Business management, IT, Project management or equivalent by Experience.
- General Knowledge of EDI and SAP SDSC, Sap IDOCS, is a plus.
Language Skills
- Written and oral communication skills in English is a basic requirement