Requisition ID: 23249
City: Curitiba
Country/Region: BR
Role Purpose
The primary objective of this role is to provide timely and effective technical assistance to support the process, resolving client issues directly or through prompt escalation to meet process SLAs.
Key Responsibilities
* Ensure process efficiency by managing transactions in accordance with required quality standards.
* Provide top-notch customer service by fielding all incoming help requests from clients via phone calls and/or emails in a courteous and professional manner.