Customer and Sales Support RepresentativeReformation Heritage Books (RHB) is seeking a skilled and ambitious Customer & Sales Support rep to join our publishing ministry.
We are looking for someone who is hungry to serve and thrives on action and momentum.
This isn't a passive, on-call role; it's one where you are always moving, always seeking ways to serve our customers better.
You'll need to stay a step ahead, proactively anticipating needs, solving problems, and ensuring every interaction reflects our commitment to excellence.ResponsibilitiesRespond to customer inquiries via email, phone, and voicemail with timely, respectful, and helpful communication.Process orders, handle returns and refunds, and resolve issues like shipping delays or order discrepancies.Assist wholesale customers and manage tax-exempt accounts.Provide basic website assistance to customers experiencing technical difficulties.Monitor and report recurring customer service issues, suggesting improvements to enhance the experience, and maintain and update the FAQ section on the website to address common inquiries proactively.Support event-related customer needs and assist with follow-up tasks.Provide excellent customer service and sales support at local events.Restock inventory for our brick-and-mortar store.Perform various additional sales support tasks as needed.QualificationsA commitment to the mission of RHB and familiarity with our publications and theological distinctives.Strong communication skills (written and verbal) and attention to detail.A proactive, positive attitude with the ability to multitask and solve problems.A team player who can also work independently.Comfortable with technology and a willingness to learn new systems as needed.How to ApplyPlease send your resume and cover letter to ******.
Applications will be reviewed on a rolling basis, with priority given to early submissions.
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