We're JTI, Japan Tobacco International and we believe in freedom.
We think that the possibilities are limitless when you're free to choose.
In fact, we've spent the last 20 years innovating, creating new and better products for our consumers to choose from.
It's how we've grown to be present in 130 countries.
But our business isn't just business.
Our business is our people.
Their talent.
Their potential.
We believe when they're free to be themselves, grow, travel and develop, amazing things can happen for our business.
That's why our employees, from around the world, choose to be a part of JTI.
It's why 9 out of 10 would recommend us to a friend.
And why we've been awarded Global Top Employer status, six years running.
So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.
So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.
**What we look for in you**:
- University degree in Computer Science or equivalent;
- Strong IT Telecommunication background, project and program management;
- Proven experience in operating enterprise-wide solutions in Telecom environment.
- Experienced in service delivery and communication with customers as being member of a customer facing organization.
- Fluent oral and written English.
**Your daily routine**:
- Networks & Communications Operations Manager, primarily is accountable for ensuring maximum service availability and health of network services including Wide Area Network, Local Area Network, Internet and Security, Remote Access, Managed Application Delivery Controller, Unified Communications, Call Centers and Video Conferencing;
- The incumbent is responsible for managing incidents, problems, crisis in close collaboration with service providers' operations teams, ensuring proper operational readiness of the new services delivered into production or changes deployed, SLA compliance and reporting;
- Responsible for keeping above mentioned services secure and protected against vulnerabilities in accordance with IT Policies.
**We'll love it if you have**:
- Specific knowledge of/work experience with Cisco (IOS), FortiGate, F5 Big IP, HPE(Aruba) and Ivanti Pulse Secure is a plus;
- Solid communication and crisis management skills;
- Ability to work in multicultural and geographically dispersed environment;
- Incident, Problem and Change Management;
- SLA Management / Reporting;
- Service Provider / Customer Relationship Management.
**In addition to our entire culture and dynamic environment, there are also several benefits to support this journey**:
- Annual Bonus
- Health Plan
- Dental Plan
- Life Insurance
- Pension Plan
- Meal Ticket
- Medicine Support
- Gym Support
- Childcare assistance
- Family license
- Advantage Club Amparo Program
- ClubMMB Program
**#JoinTheIdea