JOB SUMMARY
Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
* Write functional specifications of user needs for application development, enhancements, and testing.
* Analyze user requirements, procedures, and problems to improve existing systems.
* Prepare functional, systems and program specifications.
* Prepare project plans and implementation schedules.
* Confer with organizational units involved to determine requirements.
* Maintain and develop documentation for responsible area.
* Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, which could include formal or self-paced professional development.
* Provide status updates of assigned projects.
* Recommend/conduct training.
* Maintain positive relations with all employees, encouraging them to suggest ways of improving IT systems.
* Serve as escalation point for troubleshooting issues.
* Maintain a good working relationship with customers and vendors.
* Ensure 100% adherence to all IT and department policies, processes, and procedures.
* Participate in the exchange of ideas and information within the department.
* Ask questions; encourage input from team members.
* Provide regular updates to appropriate managers.
* Identify creative ways to reduce cost by streamlining processes and systems.
* Drive continuous improvement through trend reporting analysis and metrics management.
* Assure that procedures and work instructions are efficient and not redundant.
* Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
* Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
* Confer with reporting manager on complex or unusual situations.
* Establish new measurement systems if/where possible.
* Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
* Ensure 100% adherence to all company policies and procedures.
* Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
* Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Understand and embrace the business and IT strategic direction.
* Comply and follow all procedures within the company security policy.
* May perform other duties and responsibilities as assigned.
MANAGEMENT & SUPERVISORY RESPONSIBILITIES
* Typically reports to Management. Direct supervisor job title(s) typically include:
* Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
* Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job.
* Strong communications and customer service skills.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
* Proficiency in use of personal computers, Microsoft Office products (Excel, Word, and PowerPoint), and e-mail skills required.
EDUCATION & EXPERIENCE REQUIREMENTS
* Bachelor's Degree required.
* Degree in Computer Science or Management Information Systems preferred.
* Minimum 2 to 5 years work experience in a related position.
* Or an equivalent combination of education, training, or experience.
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