Client Support and Training SpecialistCampLegal is a fast-growing legal tech platform built to streamline workflows, improve communication, and simplify case management for law firms. We are passionate about building user-friendly solutions and delivering exceptional support to our clients. As we expand, we’re looking for a highly organized and proactive Client Support and Training Specialist to join our team.Job Overview: The Client Support and Training Specialist will play a key role in ensuring an excellent experience for CampLegal users by managing email communication, handling support tickets, providing training, maintaining knowledge base resources, and collaborating closely with our development team. This is a dynamic, client-facing position requiring strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.Key Responsibilities: -Email Management:Respond to and manage incoming emails, providing timely and professional responses to client inquiries.-Support Ticket Management (Zoho):Handle and resolve client support tickets efficiently. For complex or unresolved issues, escalate to Zoom calls for live troubleshooting.-Training Sessions:Conduct client training sessions (up to 4 per day) on system usage, best practices, and new features.-Knowledge Base Management:Create and update knowledge base articles to empower users with self-service resources for common questions and issues.-Spanish-Speaking Support:Provide support and training to Spanish-speaking firms as needed. Bilingual (English/Spanish) skills are highly preferred.-System Testing:Test reported system issues and accurately document findings to assist with resolution and product improvement.-Developer Ticketing (Azure):Create and manage tickets for the development team in Azure. Ensure that bugs and feature requests from clients or internal teams are clearly documented and tracked.-Staff Onboarding & Training:Train new team members on how to conduct client training sessions and support responsibilities.Qualifications: 1–3 years of experience in client support, training, or customer successStrong written and verbal communication skillsHighly organized with strong attention to detailComfortable speaking with clients via Zoom and emailTech-savvy with the ability to quickly learn new software platformsBilingual in English and Spanish/Portuguese is a strong plusExperience with Zoho, Azure DevOps, or similar platforms is a plusSelf-starter with a positive, team-oriented attitudeWhy Join CampLegal? Work with a passionate, fast-paced team building a cutting-edge legal tech solutionFully remote work environmentOpportunity to grow with a rapidly scaling companyDirect impact on improving the client experience and shaping future product features