What success looks like in this role:
1. With guidance, performs routine support duties, including:
1. Assisting with first line user support by guiding users through the necessary steps to restore functionality.
2. Troubleshooting hardware and software.
Overview: As a Senior Database Administrator (DBA) specializing in Multi-Database Management, you will be a key member of our team responsible for overseeing the design, implementation, and maintenance of database systems.
Key Responsibilities:
1. Performs coding and unit testing activities with guidance and detects fixes based on the design document provided and project defined guidelines (e.g., coding guidelines, CI, source codes process).
2. Focus on development of technical capabilities in the areas of accounting guidance, design and operation of controls, governance, policy, and project management.
3. Prepared documentation necessary for closing.
4. Targets new logo business for large, complex prospective clients.
5. Focuses on cross-selling services solutions across business units and/or industries.
6. Conducts deep market and prospect research using both internal and external resources.
7. 3rd Level telephone contact support.
8. Respond to and resolve customer requests in relation to software, hardware, and network operations difficulties by providing fast, efficient, and friendly customer service.
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