Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.Our São Paulo office is located in the heart of the city, a location full of cultural spaces and history. The office has spaces for lectures and fun activities.ROLEResponsible for supporting the Latam Delivery team in analyzing performance metrics for Brazil, Mexico, and other Latam regions.What You'll DoPerformance Analysis: Manage and optimize Delivery KPIs, including: On-time delivery rates, Late delivery rates, Lost parcel rates, Return-to-origin (RTO) rates, Root cause analysis;Carrier Performance Monitoring: Track and report on carrier performance issues, such as: Delayed orders in transit and Customs clearance challenges;Continuous Improvement: Foster innovation through participating in new projects, Identifying process enhancements and Implementing efficiency-driven solutions;Stakeholder Collaboration: Engaging with Carrier for negotiations and Cross-functional areas for issue escalation;Data Analysis and Reporting: Utilize Excel and BI tools to provide actionable insights.Who You AreAnalytical mindset, effective communication, and collaborationExcel abilities, experience with Business Intelligence (BI) tools (desirable)Experience in logistics, supply chain, or delivery operations is a plusKnowledge of Latam market trends and regulations is a plusAdvanced EnglishRewards & BenefitsLife insurance, health insurance and dentalGym membership, meal allowance and transportation vouchersNursery reimbursementSpecial discounts at farfetch.com and brownsfashion.comEQUAL OPPORTUNITIES STATEMENTFarfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.SCAM DISCLAIMERIt has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.Seniority levelAssociateEmployment typeFull-timeJob functionResearch, Analyst, and Information TechnologyIndustries: Software Development
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