Responsibilities: Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues. Understand the customer business, goals, and challenges to suggest solutions & services. Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer. Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools. Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine). Experience and knowledge in SAP NetWeaver Administration, migration and upgrades. Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have). Design optimal SAP configuration to maximize system performance and availability. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES: Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management. Solid know-how on SAP Technologies and Products (SAP certification highly beneficial). Hyperscalers certification (AWS, Azure, GCP) is a plus. Analytical, solution-oriented and experience in working with cross-cultural teams. WORK EXPERIENCE: Minimum 10 years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions. Among that, minimum 5 years of experience in customer facing role and should have excellent command on de-escalating the critical situations. Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools. Deep experience in technical planning, implementation and configuration. Hyperscalers experience. Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases. J-18808-Ljbffr