Our mission is to break down the barriers of today to release the potential of tomorrow.
Join us today and release yours.
There are two things that we want to share with anyone considering joining us.
Firstly, we've got big ambitions for our colleagues and the future of the organisation.
These include our vision that inclusion and accessibility drive every conversation we have and every decision we make.
We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business.
We value every colleague, their diversity and the contribution that they make.
When we say you're welcome at BT, we really mean it.
**About this role**
- Understand the needs and goals of internal stakeholders in the Front Office, Customer Success, Operations, and Product teams
- Analyze and Interpret Voice of the Customer data from various customer survey processes
- Use statistical analysis to identify trends and develop correlations between multiple sources of business data
- Develop, express, test, and prove - or refute - hypotheses suggested by Global's survey and business data
- Create appropriate reports, communiques, and bulletins for senior stakeholders
- Communicate insight to Global's senior stakeholders - both in written form an orally
- Work collaboratively with Operations, Continuous Improvement, and other transformational team to promote process, service, and product improvements
- Promote improvement possibilities and participate in knowledge, skills, and experience sharing within the CX team
- Home office is available in this role depending on further agreement
You'll have the following skills & experience
- Ability to meet the customers' needs in line with the business requirements
- Focusing on the objectives and the required outcomes of the processes while delivering a service
- Working with a cooperative and positive attitude in a group setting to achieve common goals
- Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
- Ability to comprehend and to oversee various aspects of a problem or a situation
- Taking the responsibility and taking care of the consequences of making a decision
- Using all data and information available to analyse and understand a situation, with the aim of supporting decisions
- Proven experience in delivering effective and engaging presentations to a variety of audiences
- Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
- Strengths and abilities that help to oversee processes and guide people toward the achievement of goals
- Ability to find root causes of problems and to focus on their quick and efficient solution
- Familiarity with ITIL and Delivery Processes
- Good organizational skills are required
- High level communication skills and a proven track record of producing reporting for and communication with senior level managers (B & C level)
- Well-developed analytical skills and an ability to make correlations between disparate sets of business data
- An ability to produce quality, executive level presentations (PPT, Word, other)
- An understanding of continuous improvement methodologies
- Fluent English is a must (First interview will be in English and also will be reporting to a manager in USA
- Very Good Excel Skills
**Benefits**:
Competitive Benefits
**About BT**
BT has a key role in British society, fostering change and leading technology innovation.
From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries.
And we're on a mission.
Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours?
You can read more here about what it's like to work at BT
**How to Apply**
**This role will suit you if you have the following skills**:
**Soft skills**:
- Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
- Using all data and information available to analyse and understand a situation, with the aim of supporting decisions
- Proven experience in delivering effective and engaging presentations to a variety of audiences
- Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
- Familiarity with ITIL and Delivery Processes is an advantage
- Good organizational skills are required
**Professional skills**:
- High level communication skills and a proven track record of producing reporting for and communication with senior level m