Senior Customer Success Manager
Drive the success of Carta's most critical customers, our founders.
We're looking for a seasoned customer success professional to lead our efforts in ensuring our founders achieve their growth goals with Carta.
About You
You have a proven track record of delivering exceptional customer experiences and driving revenue growth through strategic account management.
Your expertise lies in identifying key business needs and crafting tailored solutions that meet those needs, often resulting in long-term partnerships and significant revenue increases.
The Role
As Senior Customer Success Manager, you will be responsible for managing a portfolio of high-value clients, understanding their unique challenges and objectives, and developing comprehensive strategies to address these pain points.
This includes:
* Conducting regular health checks to assess client satisfaction and identify areas for improvement
* Collaborating with cross-functional teams, such as sales and product, to ensure seamless onboarding and ongoing support
* Developing and implementing customized training programs to enhance client proficiency with Carta's platform
* Identifying and pursuing new business opportunities within existing client relationships
About Us
Carta is a purpose-built software company that empowers private companies to manage their cap tables, equity, and other essential corporate functions.
We help over 40,000 companies across 160 countries navigate the complexities of fundraising, ownership, and governance with ease.
What We Offer
In this role, you'll enjoy a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits.
Our team is passionate about innovation, customer satisfaction, and employee well-being. If you're ready to join a dynamic organization that prioritizes people and progress, we encourage you to apply.