The **Network Service Delivery Sr. Analyst** will identify business requirements and develop project definition, alternative solutions, scope of work and functional network specifications to lead and manage implementation of network projects and improvement plans.
As part of this role, will need to participate in external review meetings with the business and vendors, gather and analyze requirements to improve existing processes, define, analyze and monitor processes KPIs
**What are we looking for?
**:
- At least 2 years IT experience in IT service management;
- At least 2 years IT experience in Project Management;
- Work in international environment;
- Experience with various technical OS platforms networks;
- Strong analytical skills;
- Good multi-task management, time management and self-organization ;
- Willing and able to learn quickly new technologies;
- Good interpersonal and communication skills;
- Advanced knowledge and/or experience in any of following**:WAN **(SDWAN technology, routing, traffic analysis), **LAN **(Meraki, Cisco catalyst), **WLAN **(Meraki, Cisco Prime, WLCs), **IPAM **(IP Address Mgmt: IP mgmt., DNS, DHCP), **Perimeter Security** (Site to site VPNS - Cisco and Meraki; Client to site VPNs, Firewalls)
- Cisco, ITIL, PMI certifications are desired;
**What will be your key responsibilities?
**:
- Support Network Service Roadmap in key areas: WAN, LAN, Security, Voice and IP Address Management;
- Cooperate with resolution of Major Incidents and fulfilment of Support Tasks, deployments & changes for supported technology within the agreed SLA's;
- Translate business requirements into technical and functional solution specifications to lead projects and improvement plans;
- Maintain working relationships with the key stakeholders (Mars Service Desk, Security Team, Local Infrastructure Teams and Business Partners);
- In addition to the Network Senior Analyst responsibilities, the role will include some of the following, depending on current team needs and/or your personal development goals: Global Functional Expert Role (Incident, request, capacity, CMDB, reporting )
**What can you expect from Mars?
**:
- Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.