Job Description:
We are seeking a highly skilled professional to join our team as a Technical Support Specialist. The ideal candidate will possess strong English language skills, advanced in nature.
The primary responsibilities of this role include:
* Ticket Management: Handling tickets and incidents via the Service Now platform
* Technical Leadership: Leading technical incident calls as a Subject Matter Expert (SME)
* Bug Fixing: Troubleshooting and providing break-fix support for technical issues
* Root Cause Analysis: Performing root cause analysis on raised issues to identify underlying problems
* Process Improvement: Defining process improvements and ensuring that processes are adhered to
* Ownership: Taking shared ownership of resolving issues
The selected candidate will be responsible for analyzing complex technical issues, identifying solutions, and implementing process improvements to ensure efficient resolution of problems.
This is an exciting opportunity for a motivated individual to contribute to the success of our organization by providing exceptional technical support and driving process excellence.