Company OverviewDocusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doIn this role you will partner with the Global Customer Success (CS) leadership team to deliver scalable improvements to strategic business processes and analyses.
You will work closely with leadership as a thought partner to support sales strategy and medium and long term goals for the business.
You will then own the execution of many of these initiatives, supporting them with ad hoc reporting and analysis along the way.
You will also help drive operational rigor, including quota setting, fiscal year launch initiatives, and developing the KPI cadence throughout the year.This position is an individual contributor role reporting to Manager, Customer Success Operations.ResponsibilityDevelop an understanding of the DocuSign sales, customer success and renewals business, with a focus in AmericasDrive key "run the business" functions such as portfolio assignment, QBRs, rep onboarding and territory carving, and regular cadence of KPI reportingImplement projects to improve our go-to-market operations, such as quarterly quota improvements and territory and book optimization for the CS teamIdentify and provide recommendations on opportunities for business improvement through analytics, quantitative insights, and good business senseLead discussions involving cross-functional partners (CS Ops, Sales Ops, Territory Ops, Sales, and FP&A) to drive alignment on key areas of focus for renewals managementFind opportunities to improve the business velocity, efficiency and streamlined approach across globePartner with your counterparts in other regions to ensure best practice sharing and alignmentSupport annual planning process and work streamsAssist with ad hoc requests and projects from the CS organizationBe an operational point of contact to help move the business forward on projects and deadlines with attention to detail and organization in order to manage dependencies and mitigate risksPartner with your leadership in the operations function to ensure team alignment and teamwork as well as continuity to the CS organizationJob DesignationHybrid: Employee divides their time between in-office and remote work.
Access to an office location is required.
(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.
Preferred job designations are not guaranteed when changing positions within Docusign.
Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasicBA/BS degree or equivalent work experienceFluent in English - this role works daily with a team based in North America5+ years of analytical experience in strategic operational roles (such as go-to-market operations, financial analysis, sales operations, management consulting)PreferredExperience crafting and developing reports, metrics and dashboardsExperience working with renewals and/or customer success teams, with knowledge of metrics specific to these functions (churn, retention, etc.
)Superior analytical skills, high degree of intellectual curiosity and self confidenceExperience working closely with senior sales leaders, prior exposure to high-growth work environments, and a strong understanding of SaaS business models and go-to-market principles are all highly desirableEffective, clear, and concise verbal and written communication skillsComfortable and flexible working in a fast-paced environmentSelf-motivated, and able to work independentlyWell-developed ability to bring structured thinking into highly ambiguous and open-ended problem situations, then arrive at consensusProactive attitude and desire to continually evolve the way we use data to drive impactful insightsExperience planning (capacity, performance) and deploying both business and technical initiativeLife at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
You can count on us to listen, be honest, and try our best to do what's right, every day.
At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.
And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
If you need such an accommodation, or a religious accommodation, during the application process, please contact us at ****** you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****** for assistance.Applicant and Candidate Privacy Notice#LI-Hybrid #LI-LB3
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