Service Control Center Senior Analysis role bears responsibility for support, maintenance and monitoring platform tools to match needs and requirements of IT support and development teams, and making recommendation statements about methodologies, tools and procedures of best practices on how to operate and keep the monitoring aligned with new technologies and market trends, as well aligned with Mars Digital Technologies road map.
**What are we looking for?
**:
- Technical background as a hands-on analyst in IT area for 5+ years.
- Experience as a senior analyst in Infrastructure monitoring areas
- Strong knowledge on Monitoring tools, like HPOMi, CheckMk, Zabbix
- Solid knowledge of background operations such as NOC (Network Operations Center) for monitoring solutions and preventive KPIs for incidents
- Skills in Shell, Perl or Visual Basic scripting.
- Splunk or other similar Data Analytics / Big Data tool knowledge
- Experience with IAOPs and AI
**What will be your key responsibilities?
**:
- The Monitoring and Alerting Senior Analyst is responsible to execute, operate, monitor, and escalate in case of any issue with background procedures and processes related to all alerts & monitoring services.
- The Monitoring and Alerting Senior Analyst will introduce new technologies, such as Artificial Intelligence, Machine Learning, Automation, etc., aiming to improve the predictive capabilities to avoid business operations disruptions and efficiency improvements.
- Responsible to propose, design, implement and operate Alerts & Monitoring services to enable our critical incidents prevention strategy through preventive and predictive KPIs.
- Take the responsibility during outages caused by planned and unplanned events to shut down and start up all background procedures covering all monitoring platforms/capabilities, and alerts events.
- ** Technology Management**:
- ** Knowledge Management**:
- ** Project Management**:
- ** Vendor Management**
**What can you expect from Mars?
**:
- Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.