Published on NOVEMBER 13, 2024Applications open until JANUARY 11, 2025Job type: EffectiveWork model: OnsiteJob OverviewProduct specialist, with extensive knowledge of the company's products, processes and services.Responsibilities and AssignmentsDevelop broad knowledge of the company's products and services.Stay up to date on product features, functionality and specifications.Understand product applications and use cases.Provide advanced support to service agents by responding to complex queries.Guide agents in resolving technical or specialized problems.Be the go-to resource for answering questions and providing solutions to challenging cases.Collaborate in the design and delivery of product training.Ensure that agents acquire in-depth and updated knowledge.Provide ongoing support, guidance, and feedback to improve agent performance.Analyze and resolve complex problems related to products or services.Work collaboratively with other teams to identify solutions and implement improvements.Ensure efficient and effective resolution of customer issues.Monitor customer interactions via chat and email.Analyze and audit data and identify relevant trends.Suggest improvements in service processes based on the analyses carried out.Requirements and QualificationsBe at least 18 years old;In-depth knowledge of operational processes and product is essential;Communication and data analysis skills are essential for preparing reports for the client and experience with applying training and monitoring indicators and analysts to achieve results;Advanced English and intermediate Spanish required;Experience with developing reports and client meetings in English is desirable;Be an Atento employee for at least 6 months (the period may vary according to the promotion criteria described in the Positions and Salaries regulations – NI-002 – available on the Atento Intranet);Complete High School; Desirable Higher Education - (Education must be up to date on Pessoa Online);The final grade of the last Operational Performance Assessment cycle must be equal to or greater than 100 (Good Performer);Length of position - according to “Tabela de Carência” of NI-002: Remuneration and Salaries Regulations, Career Map, SRV and RV Commissions;Preferably live close to work (South Zone of SP).EXCLUSIVE VACANCY FOR META SERVICES OPERATIONAdditional InformationApplications accepted until 15/11 - All the steps must be finished by the deadline.Wage: R$5,400.00Working Hours: 13:00 to 21:12 (200h month | Scale 6x1 - Sundays off)Process StagesStep 1: RegistrationStep 2: ScreeningStep 3: HiringNote: Nota do Time to Talk Good ou acima;
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