**Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service on behalf of our clients and delight their customers.
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**This is a remote position, you'll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers from Indonesia (or neighbouring countries).
You'll be coordinating remotely with employees from various countries, and clients located all over the world.
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**What We're Looking for**:
- Strong people management skills
- A success story in managing 25+ people, preferably in the customer service industry
- Prior experience managing a complex team containing various roles
- Prior experience working in a B2B environment
- Takes initiative and performs autonomously
- Ability to form effective plans and roadmaps
- A team player, able to work with various stakeholders
- Good communication skills, including written and spoken English
- Fluency in English
**About Influx**
Our 24/7 on-demand support service guarantees response times and coverage.
We can troubleshoot and solve customer problems in under one hour, every hour of the week.
**Job Types**: Full-time, Contract