NodeLabs Softwareis a dynamic technology company founded in March 2024, specializing in mobile app development and managing the marketing and growth processes of these applications.We are looking for aCommunity Operations Managerto support our expansion into the Brazilian market!
You will lead the setup and management of our local moderation team, ensuring user safety and enhancing the overall community experience.This role will play a key part in helping us build strong connections with our Brazilian users and ensure our app grows in alignment with local culture and values.Position:Community Operations Manager
Location:Remote (Brazil-based)
Employment Type:Full-timeRole Description:As theCommunity Operations Manager, you will be responsible for hiring, training, and managing our Brazilian chat moderation team.
You will ensure that user experience aligns with local cultural norms and remains safe, respectful, and engaging.What You'll DoRecruit, train, and manage the moderation team for the Brazilian market
Oversee daily moderation operations and ensure compliance with community guidelines
Localize community standards and content policies based on Brazilian cultural and legal norms
Act as a bridge between the moderation team and product/operations teams
Analyze user behavior and moderation data to improve community experience
Provide local insights on content strategy, user engagement, and feature development
Handle sensitive or escalated cases with sound judgment? What We're Looking ForNative-level Portuguese and fluent English
Based in Brazil or with deep understanding of Brazilian culture
At least 2 years of experience in community management, content moderation, trust & safety, or customer operations
Strong communication and team management skills
Comfortable working in a fast-paced, remote environment
Experience with dating/social apps is a strong plus